Are you passionate about safeguarding countries, societies, and businesses from information threats? Look no further! Our rapidly scaling company is passionately committed to this crucial mission, offering you a unique opportunity to collaborate with some of the world’s most influential organizations, including NATO and the EU.
If you’re ready to join a dynamic team working toward a safer digital world, we invite you to be part of our journey. Shape the future with us and help defend against online threats with purpose and innovation!
Role Overview
We’re looking for a proactive and client-focused Solutions Engineer to join our team and act as the bridge between our business development, technical, and client partners.
As a Solutions Engineer, you’ll be responsible for guiding clients through the full lifecycle of their cooperation with Osavul – from initial discovery and demos to ongoing support and value delivery. You will work hand-in-hand with our Business Development Manager during the pre-sales stage, lead product demonstrations, translate client needs into actionable tasks for our tech teams, and ensure client satisfaction and success throughout the partnership.
This is a highly collaborative, hands-on role that combines project coordination, client relationship management, and solution-oriented communication.
Key Responsibilities
- Partner with the Business Development Manager during discovery and pre-sales to understand client needs, shape proposals, and demonstrate Osavul’s capabilities.
- Conduct live demos and workshops, tailoring product presentations to different stakeholder levels.
- Serve as the primary point of contact for clients after contract signing, ensuring seamless communication and trusted collaboration.
- Translate client needs and challenges into actionable requests for our in-house tech and analyst teams.
- Oversee implementation milestones and maintain alignment between client goals and Osavul’s delivery teams.
- Address client inquiries and coordinate issue resolution with relevant internal experts.
- Monitor client satisfaction, proactively identify opportunities for expansion or upselling, and ensure long-term success of the corporation.
- Prepare structured updates and reports for clients and internal stakeholders.
- Create analytical reports and dashboards summarizing project progress for clients and internal teams.
Requirements
- At least 3+ years of experience in client-facing roles such as Customer Success, Account Management, or Project Management in tech or consulting environments.
- Strong understanding of digital products, data workflows, or AI-powered solutions.
Proficiency in working with LLMs. - Excellent communication and presentation skills; ability to adapt messaging to both technical and executive audiences.
- Proven track record in managing relationships with enterprise or government clients.
Strong organizational skills and ability to handle multiple projects simultaneously. - Fluent English (written and spoken) is mandatory; additional languages are a plus.
- A client-centric mindset with proactive problem-solving and ownership attitude.
- Availability to travel for on-site client meetings, workshops, and events representing the company.
Will be a plus:
- Experience in information security, defense technology, or combating online information threats.
- Understanding of data-driven systems, enterprise platforms, or AI/ML products.
- Technical background or hands-on experience with Python or SQL will be a strong plus.
We Offer
- Opportunity to contribute to a mission-driven startup and support prestigious clients, including governments worldwide, enterprise clients, and leading NGOs in addressing information threats and tackling security challenges.
- Autonomy and freedom to drive experiments and bring your own ideas to life.
- Flexibility of fully remote work.
- Flexible, unlimited time-off policy.
